Louisiana Generator Buyers Beware
Companies engaging in anti-consumer, anti-competitive business practices
Several name brand generators being specified and sold by the largest manufactures are being equipped with proprietary software, electronic keys and systems codes that are not a required item on bids or purchase orders. These control systems enable electronic diagnostics and the resetting / recalibration of engine, stator, and transfer switch parameters when repairs are performed. This software is not required for the generator to function to its specifications, but rather is installed to FORCE the generator owner to use that manufacturer’s service and repair technicians. This leaves the generator owner without service options, competitive rates and response for aftermarket maintenance and services.
The software "keys and codes" are required to access the generator control systems, and when NOT made available to the generator owner, or a 3rd-party service providers, no service or repairs can be performed. Generator owners are being denied service and critical repair choices for their own equipment. Even skilled technicians within the State, Parish or Company are not permitted, nor able, to service your generators equipped with proprietary software.
By limiting competition for generator service, these large manufacturers have the leverage to charge exorbitant prices for maintenance, repairs and other after-market services.
Additionally, many generator owners are never informed that their generators were equipped with proprietary software.
Arcco Power Systems believes there is a National Safety & Security issue at stake. In times of disasters, generators are essential to sustaining life, property and safety. Proprietary systems jeopardize public health and safety by impairing the ability of skilled technicians to repair emergency power generators at any time, any place, in any conditions.
There are several exceptionally high-quality generator brands that are committed to "Open Architecture". These include Katolight, Baldor, Taylor Power, Magnum, and Triton, just to name a few. There is no need to do business with companies engaging in anti-consumer, anti-competitive business practices. However, if you do wish to buy from a generator companies that uses proprietary software, insist first on receiving fully-enabled copies of ALL software keys and codes for each generator and transfer switch that you purchase, with complete manuals and all other operating instructions.